What information do we collect?​

We (hillgate.com.au) receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools such as Google Analytics and Facebook Pixels to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do we collect it?

When you engage with our website, as part of the process, we collect personal information that you give to us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

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Why do we collect information?
We collect Non-personal and Personal Information for the following purposes:

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To provide and operate our accommodation and related services;

To provide our Website Site Visitors and Guests with ongoing customer assistance and technical support;

To be able to contact our Website Site Visitors and Guest with general or personalised service or promotional messages;

To create aggregated statistical data and other aggregated and/or inferred non-personal Information, which we or our business partners may use to provide and improve our respective services; 

To comply with any applicable laws and regulations.

 

How do we store, use, share and disclose your site visitors' personal information?
Wix.com hosts our website. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

'BookingAutomation' manages all of our accomodation bookings. 'Booking Automation' privacy policy may be viewed at https://www.bookingautomation.com/wiki/Privacy. We use Stripe as our secure payment gateway. The Stripe entity that provides regulated financial services in Australia is Stripe Payments Australia Pty. Ltd. Their privacy policy can be viewed here: https://stripe.com/au/privacy

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How do we communicate with our site visitors?

We contact visitors who engage with our site for the purpose of responding to your enquiry, occasional targeted marketing and all necessary communications to facilitate guest bookings and to enforce our tenancy agreement, payments and any applicable national laws. For these purposes we may contact you via email, telephone, text messages, or postal mail. Site visitors and guests can opt out of 'user subscribed' content at any time at info@hillgate.com.au (e.g. occasional marketing campaigns, promotions, updates, etc.).

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How can our site visitors withdraw data collection consent?

Visiting this site, communicating with or transacting with us implies (and requires) consent to the collection of personal information. You can withdraw consent or request a change or deletion of your collected information by the site owner and data controller below.

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Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Questions and our contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@hillgate.com.au or mail your request to the following address.

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