BOOKING TERMS + HOUSE RULES
Payment is via bank transfer or credit card (we use the Stripe payment gateway to securely process card payments). 50% payment is due at time of booking with the remaining 50% payment required four weeks prior to stay. If your booking is in less than 4 weeks, full payment is required at time of booking. Dates are not reserved without payment.
Card payments will be pre-authorised for $1000 up to one week before arrival. Expenses incurred from excess cleaning/damages/loss will be charged directly to the card following departure. Cash payments require a refundable $1000 security deposit, due four weeks prior to your stay. Cash deposits are returned within 3 days of departure, post inspection.
Cancellations and Refunds
Booking deposits and/or balance payments will be fully refunded if official travel restrictions (eg. Covid or bushfire) prohibit travel to Hillgate for a majority of guests in any booking.
In all other cases, payments received will be refunded (minus a $100 fee) when cancelled dates are rebooked by another guest. (This fee can be credited towards a future booking).
If cancelled dates are not rebooked, no refunds will be given unless the cancellation occurs at least 4 weeks prior to the stay. In that case, 50% of the total booking value (the usual deposit amount) will be retained by Hillgate, and any additional amount received will be refunded.
Check-In and Check-Out is at 2pm
No Pets . No Shoes Indoors . No Smoking
Privacy & Security
Hillgate is equipped with security cameras directed at the property entrance, driveway & parking areas.
THE QUIET LIFE
Our neighbours are very important to us.
Mt Hay Rd is a private road. We ask you to drive with great care and consideration and car pool your day trips once you're all settled in. Up to five guest vehicles are permitted at the property.
Hillgate cannot be used to host parties, functions or student groups (with or without additional visitors). Only the number of guests booked and paid for are permitted to stay.
The NSW Govt's Short-Term Rental Accommodation (STRA) rules are very strict regarding noise. All noise (music, shouting etc) must kept to a minimum & cease entirely by 9pm.
The overall number of guests includes both children and adults. Although Hillgate has been designed & furnished primarily with the comfort of adults in mind, families with children are welcome, as long as there are more adults than children in any guest group.
Hillgate has not been baby-proofed.