BOOKING TERMS + HOUSE RULES

Booking Payments

Payment is via bank transfer or credit card (we use the Stripe payment gateway to securely process card payments). 50% payment is due at time of booking with the remaining 50% payment required four weeks prior to stay. If your booking is in less than 4 weeks, full payment is required at time of booking. Dates are not reserved without payment.

Security Deposits

Card payments will be pre-authorised for $1000 up to one week before arrival. Expenses incurred from excess cleaning/damages/loss will be charged directly to the card following departure. Cash payments require a refundable $1000 security deposit, due four weeks prior to your stay. Cash deposits are returned within 3 days of departure, post inspection. 

Cancellations and Refunds

Booking deposits and/or balance payments will be fully refunded if official travel restrictions (eg. Covid or bushfire related) prohibit travel to Hillgate for a majority of guests in any booking. 

In all other cases, deposits are non-refundable once paid and final payments are non-refundable if cancelled within four weeks of stay. However, if another guest subsequently books the cancelled dates, a full refund will be issued, minus a $100 cancellation fee. The cancellation fee will be credited towards a future booking.

Check-In and Check-Out is at 2pm

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No Pets . No Shoes Indoors . No Smoking

THE QUIET LIFE

Our neighbours are very important to us.

Mt Hay Rd is a private road. We ask you to drive with great care and consideration and car pool your day trips once you're all settled in. Up to five guest cars are permitted at the property.

 

Hillgate cannot be used to host parties, functions or student groups (with or without additional visitors). Only the number of guests booked and paid for are permitted to stay (maximum of thirteen, plus one infant up to 12 months old, who can sleep in a portacot).

 

We welcome families at Hillgate, as long as there are more adults than children in any guest group.

 

Hillgate has not been baby-proofed and is unsuitable for toddlers & preschoolers.

When booking, you'll be asked to accept our Rental Agreement.